Privacy Policy

Kylie Jane Cosmetics respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Kylie Jane Cosmetics collects, uses, stores, protects and discloses personal information when you visit our website, contact us, make a booking, purchase a treatment or product, participate in a consultation, make a payment, subscribe to marketing communications or otherwise interact with us.

Where applicable, Kylie Jane Cosmetics handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where our services involve an AHPRA-registered health practitioner, we also recognise our professional obligations concerning patient privacy, confidentiality, informed consent and the handling of health information.

Depending on your interaction with Kylie Jane Cosmetics, we may collect:

Personal information

This may include:

• your name;
• telephone number;
• email address;
• residential or postal address;
• date of birth or age where relevant to a treatment;
• appointment and booking information;
• treatment history;
• payment and transaction information;
• correspondence and communications with us;
• marketing preferences;
• information provided through our website; and
• other information reasonably necessary to provide our services.

Health and sensitive information

Where reasonably necessary to provide a treatment safely and appropriately, we may collect sensitive information, including:

• medical history;
• allergies;
• medications;
• relevant medical conditions;
• previous cosmetic or medical treatments;
• contraindications;
• treatment risks;
• information relevant to treatment suitability;
• consultation information; and
• treatment and clinical records.

Health information is sensitive information under Australian privacy law.

We will only collect sensitive information where permitted by law and, where required, with your consent.

We generally collect information directly from you.

This may occur when you:

• make an online booking;
• complete a consultation or client form;
• provide medical or treatment information;
• make a deposit;
• make a payment;
• contact us by telephone, email or social media;
• subscribe to our mailing list;
• communicate with our practitioners or staff;
• provide consent for photographs;
• purchase a gift voucher or other service; or
• use our website.

We may also receive information from third-party providers used to operate our business, including booking, payment and marketing providers.

We may collect, hold, use and disclose your information for purposes including:

• providing treatments and services;
• assessing treatment suitability and safety;
• maintaining appropriate treatment and clinical records;
• communicating with you about appointments;
• managing bookings;
• processing deposits and payments;
• processing refunds where applicable;
• sending appointment reminders;
• providing treatment and aftercare information;
• responding to enquiries;
• managing complaints;
• maintaining business and financial records;
• complying with legal, regulatory and professional obligations;
• protecting the health and safety of clients and staff;
• improving our services and website;
• sending marketing communications where permitted;
• administering our website and online systems; and
• preventing fraud, misuse or unlawful activity.

We will not use sensitive or health information for unrelated marketing purposes without appropriate consent or another lawful basis.

Where you receive treatment involving an AHPRA-registered health practitioner, information relevant to your care may form part of your treatment or clinical record.

Health and clinical information will be treated as confidential and accessed only by authorised persons who reasonably require access for providing, administering or lawfully managing our services.

We take reasonable steps to ensure health information is accurate, secure and protected from unauthorised access, use or disclosure.

Health and treatment records may need to be retained for periods required by applicable legislation, professional obligations, insurance requirements or other lawful requirements.

Kylie Jane Cosmetics may take photographs where reasonably necessary for:

• treatment records;
• clinical documentation;
• monitoring treatment progress;
• assessing results;
• providing appropriate aftercare; or
• other legitimate treatment-related purposes.

Photographs may constitute personal information and may also contain health information.

Advertising and marketing photographs

If Kylie Jane Cosmetics wishes to use your photograph for advertising or marketing, including on:

• our website;
• Instagram;
• Facebook;
• social media;
• advertising;
• promotional material; or
• other public marketing,

we will seek separate consent for the advertising or marketing use of your image.

Consent to receive treatment does not automatically mean that you consent to your photograph being used for advertising.

You may refuse advertising or marketing use of your photograph without this affecting your ability to receive treatment.

Where applicable, we will explain:

• why the image is being used;
• where the image may appear;
• how it may be used;
• how it will be stored; and
• how you can withdraw consent for future use.

Requests to withdraw consent should be sent to kylie@kyliejanecosmetics.com.au.

We will take reasonable steps to stop future use following withdrawal of consent. However, we cannot guarantee removal of copies, screenshots, reposts or other material already distributed by third parties or that may remain available on the internet.

Kylie Jane Cosmetics will comply with applicable AHPRA and Therapeutic Goods Administration requirements relating to advertising of regulated cosmetic procedures.

Kylie Jane Cosmetics uses Timely for appointment booking and related business administration.

Information submitted through Timely may include:

• name;
• contact details;
• appointment information;
• treatment information;
• booking history;
• deposits;
• payment-related information; and
• other information necessary to administer appointments.

Timely states that customer data is stored in Amazon Web Services (AWS) data centres in the European Union. Accordingly, information submitted through our booking system may be stored or processed outside Australia.

Timely also states that international transfers may occur where required for its services and uses contractual and other safeguards for such transfers.

We may use third-party payment services, including Timely Pay, to process payments and deposits.

Payment providers may collect and process information required to process your transaction.

Where payment information is processed directly by a third-party payment provider, Kylie Jane Cosmetics does not generally receive or store your complete payment-card details.

The payment provider will handle payment information in accordance with its own privacy policy and legal obligations.

Kylie Jane Cosmetics may offer Afterpay as a payment option.

Afterpay is an independent payment provider and is responsible for its own handling of personal and credit-related information.

When you choose Afterpay, Afterpay may collect information necessary to establish and operate your Afterpay account, process transactions, verify identity, assess creditworthiness and manage repayments.

Afterpay states that personal information may be transferred to or stored in jurisdictions outside Australia, including:

• Australia;
• New Zealand;
• United States;
• Canada;
• United Kingdom;
• European Union;
• China;
• Philippines; and
• Singapore.

Other countries may also be involved from time to time.

Your use of Afterpay is subject to Afterpay's own terms and privacy policy.

Kylie Jane Cosmetics may use Mailchimp to manage email marketing and communications.

If you subscribe to our mailing list, information such as your:

• name;
• email address;
• marketing preferences; and
• interactions with marketing emails

may be processed by Mailchimp.

Mailchimp states that customer data may be transferred to and processed in the United States and other countries where Mailchimp, its affiliates or subprocessors operate.

Accordingly, information supplied for our mailing list may be transferred outside Australia.

We will only use your information for direct marketing where permitted by applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe facility in the email or by contacting kylie@kyliejanecosmetics.com.au.

Kylie Jane Cosmetics uses GoDaddy for website and/or domain-related services.

Information processed through our website, domain or associated GoDaddy services may include:

• IP address;
• contact details;
• website usage information;
• account information;
• technical information; and
• information provided through website services.

GoDaddy operates internationally and states that personal information provided from Australia may be transferred to another jurisdiction, including the United States.

GoDaddy may also use international service providers and cloud infrastructure in providing its services.

Some third-party providers used by Kylie Jane Cosmetics operate internationally.

Your personal information may therefore be transferred to, stored or processed outside Australia.

Based on the providers currently used by Kylie Jane Cosmetics, overseas processing may involve:

• European Union — Timely;
• United States — GoDaddy and Mailchimp;
• New Zealand — Afterpay;
• United States — Afterpay;
• Canada — Afterpay;
• United Kingdom / European Union — Afterpay;
• China — Afterpay;
• Philippines — Afterpay;
• Singapore — Afterpay; and
• other countries where relevant third-party providers or their subprocessors operate.

The countries and providers involved may change as our technology and service providers change.

We take reasonable steps required by applicable privacy law when personal information is disclosed to overseas recipients.

Our website may use cookies and similar technologies.

These technologies may be used to:

• operate the website;
• remember preferences;
• improve website functionality;
• maintain website security;
• understand website usage;
• measure website performance; and
• support marketing or advertising where applicable.

Cookies may collect technical information such as:

• IP address;
• browser type;
• device information;
• pages visited;
• website interactions; and
• approximate location information.

You can manage or disable cookies through your browser settings.

Some website functions may not operate correctly if certain cookies are disabled.

Kylie Jane Cosmetics may operate social media accounts and may interact with customers through platforms such as Instagram and Facebook.

Information provided through social media platforms may be subject to the privacy policies and terms of those platforms.

We do not control how those third-party platforms collect or process information.

Where you provide us with personal information through social media, we will handle that information in accordance with this Privacy Policy where applicable.

We may use your contact information to provide marketing communications about:

• treatments;
• products;
• promotions;
• special offers;
• events;
• appointments; and
• other Kylie Jane Cosmetics services.

Where required by law, we will obtain appropriate consent before sending direct marketing.

You may unsubscribe from marketing at any time.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to your appointments, treatments, payments, safety, account or other non-marketing matters.

Where reasonably necessary, personal information may be disclosed to:

• authorised Kylie Jane Cosmetics staff;
• AHPRA-registered health practitioners;
• authorised beauty therapists;
• booking and scheduling providers;
• Timely;
• payment providers;
• Timely Pay;
• Afterpay;
• Mailchimp;
• website and domain providers, including GoDaddy;
• IT and technology providers;
• professional advisers;
• accountants;
• insurers;
• legal advisers;
• government bodies and regulators where required or authorised by law;
• emergency or healthcare providers where necessary to protect health or safety; and
• other service providers reasonably necessary to operate our business.

We do not sell your personal information.

We will not disclose your health information to unrelated third parties for marketing purposes without appropriate consent or another lawful basis.

Kylie Jane Cosmetics takes reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Security measures may include:

• restricted access;
• passwords and authentication;
• secure online systems;
• staff confidentiality requirements;
• secure storage;
• appropriate IT security measures; and
• limiting access to information to those who reasonably need it.

No electronic storage or transmission system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it is held, unless a longer period is required or permitted by law.

Treatment and clinical records may be required to be retained for longer periods because of applicable legal, professional, insurance or regulatory requirements.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

You may request access to personal information Kylie Jane Cosmetics holds about you.

Requests should be sent to kylie@kyliejanecosmetics.com.au.

We may need to verify your identity before providing access.

In certain circumstances, access may be refused where permitted or required by law.

If access is refused, we will explain the reason where we are permitted to do so.

You may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact kylie@kyliejanecosmetics.com.au.

We will take reasonable steps to correct information where appropriate.

If you believe Kylie Jane Cosmetics has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Privacy complaints can be sent to:

Kylie Jane Cosmetics, Shop 19 / 78 Coolbellup Avenue, Coolbellup WA 6163, Australia

Email: kylie@kyliejanecosmetics.com.au

Please provide sufficient information for us to understand and investigate your complaint.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) where the matter falls within the OAIC's jurisdiction.

Kylie Jane Cosmetics takes reasonable steps to prevent and respond to data breaches.

If a data breach occurs involving personal information and the breach is subject to Australia's Notifiable Data Breaches scheme, we will respond in accordance with our legal obligations.

This may include assessing and containing the breach, taking remedial action and notifying affected individuals and the OAIC where required.

Our website may contain links to third-party websites, including social media platforms, booking services, payment services or other websites.

Third-party websites have their own privacy policies and terms.

Kylie Jane Cosmetics is not responsible for the privacy practices of websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Some Kylie Jane Cosmetics treatments may have age restrictions.

We do not knowingly collect sensitive information from children except where it is reasonably necessary and legally permitted for providing services.

Where a treatment is subject to an age requirement, that requirement will apply.

Where appropriate, a parent, guardian or other authorised person may be required to provide consent or participate in the consultation process.

We may update this Privacy Policy from time to time to reflect changes to:

• our business;
• our services;
• technology;
• third-party providers;
• privacy legislation;
• professional requirements; or
• our information-handling practices.

The current version will be published on our website.

Last updated: 17 August 2026

For privacy questions, access requests, correction requests or privacy complaints, please contact:

Kylie Jane Cosmetics, Shop 19 / 78 Coolbellup Avenue, Coolbellup WA 6163, Australia

Email: kylie@kyliejanecosmetics.com.au

Website: www.kyliejanecosmetics.com.au